我們的服務(wù)Our service
★質(zhì)量保證Quality assurance
對我們公司提供的各種柴油發(fā)電機組，均可享有12個月或1000小時（先到為準(zhǔn)）保修。一切因發(fā)電機組制作缺陷引起的故障，均由我公司負(fù)責(zé)聯(lián)系修復(fù)。機組易損件、日常使用消耗件、人為操作失誤，疏忽保養(yǎng)導(dǎo)致的損壞不在此質(zhì)量保證范圍內(nèi)。
All kinds of diesel generator sets provided by our company can be guaranteed for 12 months or 1000 hours (whichever comes first). Our company is responsible for contacting and repairing all the faults caused by the manufacturing defects of the generating set. The damage caused by careless maintenance is not within the scope of this quality guarantee.
★售前服務(wù)Pre-sale service
售前免費提供負(fù)載容量分析、選型配套、技術(shù)咨詢、協(xié)助用戶機房布置、設(shè)備安裝規(guī)劃。
Free load capacity analysis, type selection, technical consultation, assistance to the user room layout, equipment installation planning.
★售中服務(wù)Sale service
為使客戶正確掌握各種型號發(fā)電機的操作、使用和保養(yǎng)，我公司特地為用戶免費提供現(xiàn)場或到我公司接受不同類型發(fā)電機組的培訓(xùn)課程。
In order to enable the customer to correctly master the operation, use and maintenance of various types of generators, our company specially provides on-site training courses for users free of charge or accepts training courses for different types of generators in our company.
★售后服務(wù)After-sales service
我公司非常重視售后服務(wù)，對用戶建立電腦存檔，跟蹤服務(wù)，定期服務(wù)，定期巡檢。維修中心具有快速的反應(yīng)管理系統(tǒng)，在接到用戶通知1小時內(nèi)響應(yīng)，進行電話指導(dǎo)排除故障，如仍然解決不了，將由公司售后服務(wù)部門安排最近維修點維修，服務(wù)人員在第一時間內(nèi)到達(dá)用戶現(xiàn)場進行維修服務(wù)和技術(shù)指導(dǎo)。對顧客質(zhì)量問題的投訴，我們將嚴(yán)格遵循實事求是的原則，派專人負(fù)責(zé)到底，在最短的時間內(nèi)給顧客滿意的答復(fù)。
Our company attaches great importance to after-sales service, establishing computer archiving, tracking service, regular service and regular inspection. Maintenance center has quick response management system, the user notice response within 1 hours, telephone guidance, troubleshooting, if still not solve, will be arranged by company after-sales service department recently pits maintenance, service personnel to the user in the first field maintenance services and technical guidance. We will strictly follow the principle of seeking truth from facts when we complain about customers' quality problems. We will assign special personnel to take charge of the complaints and give satisfactory answers to customers in the shortest time.
